Calling 911

Calling 911 in an Emergency

When calling 911 in an emergency:

  • Remain calm and speak clearly.
  • Do not scream into the Phone.
  • Give the complete address where you need help.
  • Include an apartment number or room number if appropriate.
  • Tell the 911 dispatcher what the problem is.
  • Why you need help; and what type of assistance:
    • Emergency Medical Services (EMS)
    • Fire
    • Police
  • Answer all of the dispatcher's questions.
  • They may ask you certain questions to help the police, fire, or EMS units responding to your emergency.
  • Give the 911 dispatcher your name and contact information if requested.

Other Considerations When Calling 911

  • Do not hang up until the 911 dispatcher tells you too. If you hang up before speaking to the 911 operator, they will call you back; and you may get a visit from a Police Officer.
  • If you Dial 911 by mistake, stay on the line and say, "This is not an emergency," then explain what happened.
  • Please do not call to:
    • ask for general phone numbers
    • ask for road conditions
    • ask for weather information
    • report a power outage
  • Call your utility service provider regarding service outages. If your power is out, use a battery-powered radio to monitor a local radio station for important weather updates. For weather and road conditions, please refer to local weather channels. For all other inquiries, ask Google.
  • If you dial 911 from your cell phone, please use extreme caution, and consider pulling over to a safe area before calling; be prepared to give the dispatcher your location-including any prominent landmarks. Some cell phones do not have GPS enabled, and therefore may not show the dispatcher your current location.