Handling a Sewer Backup
If you experience a sanitary sewer backup in your home or business, here's what to do.
Stop running the water and call the City of Rittman immediately, as we handle main line issues. 330-925-2059 during office hours of M-F 8:00am- 4:30pm.
After business hours contact the Rittman Police Department Dispatch at 330-925-8040. The dispatcher will advise Rittman emergency staff to check the main. If the public main is blocked or broken, the emergency crew will fix the issue. If the problem is between your home/ structure and the to connection at the City sanitary sewer main, (the private lateral), you'll likely need a plumber as it is the property owners responsibility to correct the problem. See diagram below.
Document everything: Take photos and videos of the damage for potential insurance claims.
Contact your insurance: Call your homeowner's insurance agent to see if backup coverage applies.
Safety first: Avoid touching raw sewage and wear protective gear if you must clean up.
