Utilities- Water/ Sewer/ Trash
The Water/ Sewer Department handles all issues dealing with water and sewer. Their responsibilities include:
Sewer collection
Wastewater treatment
Water distribution
Water quality
Water treatment
The department ensures the residents of the City of Rittman receive quality drinking water, and that the water returned to the environment is safe.
Payment
PAYMENT TYPES
The Utilities Department accepts the following payment types:
Bank check
Cash
Credit card through Nexbillpay (See below)
Money order
There is a DROP BOX on the East side of the building, in the brick wall, for all payments. Payments accepted 24/7 in our drop box for your convenience.
You can also sign up for ACH AUTO-PAYMENT, where the monthly bill amount comes directly out of you bank account automatically each month. This is the EASIEST and CHEAPEST way to pay. Over 600 people are already taking advantage of this FREE service. You receive a bill as normal so that you know how much will be deducted from your account on the due date. Just fill out the ACH form (PDF) , sign, and return the form to get started. You can drop it off in person at our office (49 W. Ohio Ave.), mail it in, or email it to utilities@rittman.com.
ONLINE BILL PAY. There is a 2.95% fee anytime a credit/debit card (with a minimum of $1.95 fee) and a check fee of a $1.50 using the Nexbillpay service.
Click here to pay your Rittman Utilities Bill online. NEXBILLPAY
To pay over the phone or for any NexBillpay related questions, please call 1-866-584-3770.
**You will need your account number to pay through this third party. (Please note all account numbers were updated on April 1st, 2025.
LOW INCOME SENIOR CITIZEN DISCOUNT INFORMATION
Pursuant to Ordinance #7472 the city has the authority to offer discounts to senior citizens who are qualified as low income. An annual application must be submitted for review. Completed applications must be turned in by the 1st of February each year. Proof of income must be supplied.
Click the link below for qualifying information.
City of Rittman Low Income Senior Citizen Discount Info
Call the utilities department at 330-925-2059 for furhter details.
Contact Information by Issue/Request
No water or to report a water line leak: 330-925-2059
Water billing or to set up a new service account: 330-925-2059
Water meter problems or questions: 330-925-2059
Drinking water quality complaints: 330-925-2062
Report a leaking or damaged fire hydrant: 330-925-2062
Sewer backups: 330-925-2062
Refuse Collection
The Utilities Department also serves as the City's point of contact for their contracted trash service. Currently, this is the Kimble Companies. Kimble uses carts for trash and recycling. The City has weekly trash and recycling pick-up every Tuesday. Kimble will empty each tote and pick up a maximum of ten bags of trash in addition to what is in the cart.
Kimble will also pick up one bulk item per week. Furniture with cushions or bedding (mattresses, box springs) need to be wrapped in plastic, with the plastic taped shut. If your trash or recycling is not picked up by the end of business on the assigned day, please call 330-925-2059.
Backflow Prevention & Cross Connection Control
Backflow prevention is essential for protecting our drinking water from the dangers of backflow. Backflow Solutions, Inc. (BSI Online) administers our Backflow Prevention Program, ensuring backflow prevention devices are installed and maintained in compliance with federal, state and local codes.
What is backflow?
Backflow is the reverse flow of water in any pipeline, causing non-potable water to flow into the public water supply. Backflow can occur when changes in water pressure create a suction effect, forcing non-drinkable water into the City’s drinking water supply. It is dangerous because it can allow drinking water in plumbing systems to become contaminated and unusable.
Backflow Prevention
Backflow preventers are mechanical plumbing devices installed in a plumbing system to prevent water from flowing backward in the system. A properly installed, tested and maintained backflow preventer at the service entrance to a building or property can reliably prevent the backflow of water of an unknown quality from flowing back into the community water system.
Typically, backflow prevention devices are required for plumbing system connections that contain chemicals or industrial fluids, irrigation systems, fertilizers or auxiliary water sources (including reclaimed water).
Annual Testing
The City sends notifications, through BSI Online, to most businesses 30 days prior to their testing due date. As of 2019, the City does not require residents to install a backflow devise on older homes. The Wayne County building code requires this on all new homes and has done so for the last 20 years. For help determining if you have or need a backflow device, please contact the Utilities Director at 330-925-2062. Not all devices are testable.
What is a Cross Connection?
A connection between drinking water pipes and any source of potential contamination is a cross connection. When the water pressure changes from internal usage or water system fluctuations, contaminated water may backflow into your plumbing from unprotected cross connections. Common household cross connections are garden hoses left in chemicals or in a pool and attachments to hoses used to apply lawn chemicals.